Property-Scoped Message Templates & a Dedicated Templates Page

This release makes message templates more flexible and easier to find: templates can now be tailored per property, they have their own dedicated page, and the editor understands template syntax.

Per-Property Templates

Until now, a message template applied to your whole organization. You can now scope a template to a single property, so a specific site can have its own wording or branding while everything else keeps using the organization-wide template.

Each template's Scope is one of:

• Organization-wide (the default) — used across all sites.
• Property-specific — used only for the chosen property, overriding the organization-wide template of the same type.

When a message is sent for a site, the platform picks the property-specific template first, falls back to the organization-wide one, and finally to the built-in platform default — so adding a property override never breaks the sites that don't have one.

A Dedicated Message Templates Page

Message templates have moved out of the bottom of Organization Settings into their own page, reachable from the account menu → Message Templates (organization admins only). Templates are listed as cards showing their type and scope, and open in a focused editor.

Creating a template is now a two-step affair: pick a Name, Type, and Scope, and the body is pre-filled with the platform's default content for that type — ready to tweak instead of starting from a blank page.

A Smarter Template Editor

The Body and HTML Body fields now use a code editor that understands Handlebars/Mustache:

• Syntax highlighting for {{ }} expressions, block helpers, and variables — and full HTML highlighting in the HTML Body.
• Autocomplete inside {{ }} for every available variable (e.g. user.firstname, ticket.title, task.deadline) and helper (if, each, compare, between, …), so you no longer have to remember exact names.

See the Message Templates guide for the full list of variables and helpers.

Fixed: Filters Are Remembered When You Navigate Back

On list pages like alarms, tickets, and work orders, some filters were forgotten when you opened an item and came back. Multi-choice filters (such as status, priority, type, and assignee) and date ranges would silently disappear, leaving you to set them up again.

These filters are now preserved in the page address, so they stay applied when you open an item and navigate back — and the link keeps working if you bookmark or share it.