Guide30 mins
MaintenanceImport / ExportExpert
Importing Maintenance Requests from Another System
Write a .fpl package by hand or by script to bring maintenance requests, with their comments and attachments, from another helpdesk or ticket system into Fentrica. Covers the package layout, the manifest.json field reference, using Preview as a validator, and importing through the API with an API key.
Guide15 mins
Site ManagementTechnical SystemsImport / ExportExpert
Creating Re-usable Export Files
Turn a one-off technical system export into a portable template by replacing hard-coded credentials with variables. Learn how to edit manifest.json, add variables, and re-package the .fpl file for reuse across sites.