baseMINI Manual

Terms of Use

The following terms and conditions govern use of the baseMINI device and contains important information on limitations regarding the product's use and function, as well as information on the limitations of the manufacturer's liability. Please carefully read these terms and conditions. For more information on your product, please visit fentrica.com.

Technical Support

In order to ensure continuous and proper operation of the baseMINI device and uninterrupted service, it is the responsibility of the User to make sure that:

1. The product is properly installed
2. There is constant internet and electrical supply (degraded battery must be replaced in time)
3. You are using latest software available

If you experience difficulty during the installation or subsequent use of the system, you may contact Fentrica or dealer in your country/region. For more information see fentrica.com.

Warranty Procedures

Warranty and out of warranty service should be obtained by contacting the system integrator/dealer/retailer/e-tailer or distributor where the customer purchased the product. When requesting for service, the proof of purchase and the product serial number must be provided. The return of the defective product should be strictly through the original route of purchase, and the customers shall pack the product appropriately to prevent the returned product from suffering in the transportation.

Manufacturer Warranty

Fentrica provides a limited warranty for its products only to the person or entity that originally purchased the product from Fentrica or its authorized distributor or retailer and only in case of defective workmanship and materials under normal use of the system for a period of twenty four (24) months from the date of shipment by the Fentrica.

Warranty obligations do not cover expandable materials (power elements and/or batteries). The warranty remains valid only if the system is used as intended, following all guidelines outlined in this manual and in accordance with the operating conditions specified. The warranty is void if the system has been exposed to mechanical impact, chemicals, high humidity, fluids, corrosive and hazardous environments or force majeure factors.

If a hardware defect arises and a valid claim is received within the Warranty Period, at its own discretion, Fentrica will either:

• Repair a hardware defect at no charge, using new or refurbished replacement parts, or
• Exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product

Limited Liability

The buyer must agree that the system will reduce the risk of theft, burglary or other dangers but does not provide guarantee against such events. Fentrica will not assume any responsibility regarding personal or property, or revenue loss while using the system.

Fentrica is not affiliated with any of the Internet providers, therefore, it shall not be responsible for the quality of Internet service.

Fentrica shall also assume no liability due to direct or indirect damage or loss, as well as unreceived income when using the system, including cases, when the damages arise due to the above mentioned risks, when due to breakdown or malfunction the user is not informed in a timely manner about a risk which has arisen. In any case, the liability of Fentrica as much as it is allowed by the laws in force, shall not exceed the price of acquisition of the product.

Disposal and Recycling Information

The WEEE (Waste Electrical and Electronic Equipment) marking on this product or its documentation indicates that the product must not be disposed of together with household waste. To prevent possible harm to human health and/or the environment, the product must be disposed of in an approved and environmentally safe recycling process. For further information on how to dispose of this product correctly, contact the system supplier, or the local authority responsible for waste disposal in your area.