Documentation

Complete platform documentation for end users.

Getting Started as a Manager

As a manager, your dashboards aggregate data from all the sites you manage into a single view. Instead of switching between individual buildings, you see combined KPIs, trends, and action items across your entire portfolio.

Logging in

  1. Open app.fentrica.com in your browser
  2. Sign in with your credentials
  3. Select your organization

Install the app

Fentrica is a Progressive Web App. You can install it for quick access:

  1. Open app.fentrica.com and sign in
  2. Your browser will show an Install prompt
  3. Tap Install or Add to Home Screen

On iOS Safari, tap the Share button and select Add to Home Screen.

PWA install prompt

Dashboards

After logging in, the platform shows your dashboards. Each dashboard collects data from every site you have joined and presents it as aggregated KPIs with trend comparisons.

  • Energy & Carbon — Energy consumption, costs, carbon footprint, energy flow, and optimization actions. Learn more
  • Access — Access policies, users, cards, license plates, security events, and authorization logs. Learn more
  • Maintenance — Maintenance requests, work orders, service providers, deadlines, and tenant feedback. Learn more
  • Technical Systems — Building systems, alarm monitoring, reliability metrics, and preventive maintenance coverage. Learn more

Each KPI card shows the current value, a trend comparison against a previous period (last week, last month, or last year), and an action link to drill into the underlying data.

If you haven't joined any sites yet, the dashboard shows an empty state with a link to browse available sites.

Each dashboard has resource tabs (e.g., users, policies, work orders, alarms) that list items in a table. These tables support filtering and search to help you find what you need:

  • Search — Type keywords to find specific resources (e.g., a user name, policy name, or alarm source)
  • Filters — Narrow the table by site, status, date range, or other attributes depending on the resource type

Filters can be combined and are shown above the table. Clear them individually or all at once to return to the full view.

The platform includes an AI-powered global search accessible from the top navigation bar. Unlike table filters that work within a single resource type, global search lets you find anything across your entire organization — users, policies, work orders, alarms, technical systems, and more.

Type a natural language query and the search understands your intent, returning relevant results from all dashboards and sites.

Global search

How to join a site

  1. Open the Sites page from the navigation
  2. Browse the list of available sites in your organization
  3. Tap Join on the site you want to manage
  4. Depending on the site's privacy level, you are either added immediately or placed in a pending state

Join a site

Site privacy levels

Each site has a privacy level that controls how managers can join:

  • Public (Unrestricted) — Any manager in the organization can join immediately and start managing the site
  • Private (Restricted) — Managers can request to join, but a site admin must approve the request before access is granted

For private sites, your status shows as Pending until the site admin approves your request.

Notifications

When something requires your attention — a new alarm, a maintenance request, an access event — a notification appears at the top of the screen. This keeps you informed without needing to check each dashboard manually.

If you have installed the PWA app, Fentrica also sends native push notifications to your device, so you receive alerts even when the app is not open.

Feature availability

Some dashboards and features may not be available in your organization depending on your subscription plan. If a section is not visible, contact your organization admin to check which features are included in your current plan.