Maintenance Requests
Use maintenance requests (tickets) to report problems in your building — for example, a broken appliance, a water leak, or a malfunctioning access door. Your property manager receives the request and assigns it for resolution.
Creating a request
- From the dashboard, tap New or navigate to the maintenance requests section
- Step 1 — Details: Enter a title describing the issue and select the affected space/unit
- Step 2 — Attachments: Optionally add photos or documents to help describe the problem
- Step 3 — Summary: Review the request and submit
Tip
If the Help Center is enabled, you may see suggested knowledge base articles while creating a request. Check them first — the answer you need might already be there.
Tracking a request
After submitting a request, it appears in your Maintenance Requests list on the dashboard. Each request shows:
- Title — The description you provided
- Status — Current state of the request (e.g., open, in progress, resolved)
- Comments — Messages from the maintenance team
- Attachments — Files you uploaded when creating the request
Tap a request to open its detail view and see the full history.
Status updates
You will receive notifications when the status of your request changes. The typical lifecycle is:
Request lifecycle
SubmittedIn ProgressResolved
Tips for effective requests
- Use a clear, specific title (e.g., "Water leak under kitchen sink" instead of "Problem")
- Select the correct space so the team knows where to go
- Attach photos when possible — a picture saves explanation
- Check existing knowledge base articles before submitting